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Find a Lost Pet?
A Simpler Way to Offer Pet Benefits.
Be PackWISE.

Flexible, budget-friendly pet care support that scales with your group

and delivers real value to pet parents.

  • No group size minimums
  • Budget-friendly, predictable costs
  • Easy setup, no tech required
  • Pet perks: 24/7 televet, Rx savings & more

A Simpler Way to Offer Pet Benefits. Be PackWISE.

  • No group size minimums
  • Budget-friendly, predictable costs
  • Easy setup, no tech required
  • Pet perks: 24/7 televet, Rx savings & more
PackWISE2025-12-18T16:26:32+00:00
PackWISE Plans

The PackWISE Approach

PackWISE, powered by Ruffeow, Pet Health Reimbursement Arrangement (PHRA) is a non-insurance benefit structure designed for group-based implementation. Its use of stop-loss coverage, client-level customization, and member reimbursement model ensures regulatory compliance while delivering real value to pet parents.

One flat price, every time. No surprises, no breed or age limitations, and no complicated underwriting.

🐾 All Pet Ages 🏷️ Flat Pricing 🔒 Predictable Costs ⚡ Fast Reimbursements
Basic
$9.99
all pets in household
Included Pet Perks
  • 24/7 Televet
  • Pin Paws
  • Wigglepon
Essential
$17.99
per month / pet
Included Pet Perks
  • 24/7 Televet
  • Pin Paws
  • Wigglepon
  • Ruffeowi
  • 10% Accident & Injury1
  • 20% Acute Illness3
  • 20% Acute Emergency3
$1,200 Annual Max
$250 Member Responsability

Reimbursement Limits

  • $500 per accident incident
  • $250 per acute illness incident
Popular
Plus
$44.99
per month / pet
Included Pet Perks
  • 24/7 Televet
  • Pin Paws
  • Wigglepon
  • Pet Warranty
  • Pin Paws Rx
  • Ruffeowi
  • 70% Accident & Injury2
  • 70% Illness & Emergency4
  • 30% Wellness Coverage5
  • 30% Spay & Neuter5
  • 30% Dental Coverage5
$3,000 Annual Max
$250 Member Responsability

Reimbursement Limits

  • $500 per accident incident
  • $250 per acute illness incident
  • $150 per chronic illness incident
  • $150 max for spay/neuter
  • $150 max dental (1 visit/year)
Preferred
$49.99
per month / pet
Included Pet Perks
  • 24/7 Televet
  • Pin Paws
  • Wigglepon
  • Pet Warranty
  • Pin Paws Rx
  • Ruffeowi
  • 70% Accident & Injury2
  • 70% Illness & Emergency4
  • 30% Wellness Coverage5
  • 30% Spay & Neuter5
  • 30% Dental Coverage5
$5,000 Annual Max
$500 Member Responsability

Reimbursement Limits

  • $500 per accident incident
  • $250 per acute illness incident
  • $150 per chronic illness incident
  • $150 max for spay/neuter
  • $150 max dental (1 visit/year)

Perks for Pets, Peace of Mind for People

Each PackWISE plan includes valuable perks—higher tiers unlock even more support employees and their pets will love.

1

24/7 Pet Telehealth

Connect in seconds to veterinary telehealth experts for medical and behavioral advice.

  • pawCall, Email, or Live Chat
  • paw24 Hours a Day, 365 Days a Year
  • pawHelp to Understand Signs and Symptoms
  • pawReceive Guidance on Best Medical Decision
24/7 Pet Telehealth
2

Innovative Pet Management

Pin Paws is a unique all-in-one notification and information retrieval system that was designed for loyal and loving pet owners. The system is composed of two features: PetCLOUD and PawPINNER.

  • pawDedicated QR Code
  • pawUnique I.D. Number
  • pawEmergency Contacts
  • pawMedical Records
Pin Paws Platform
3

Discount Pet Products

Dedicated online discounts for pet-centric products and services.

  • pawSavings on Popular Brands
  • pawWide Variety of Pet Health Supplies
  • pawSubscription Box Discounts
  • pawToy, Grooming & Food Perks
Discount Pet Products
4

Protection for Home & Pet Products

Assistance in replacing pet devices and fixing damage to household items.

  • pawReceive Up To $1,500 Annually
  • pawPer Claim Limit of $500
  • pawEasy Reimbursement Form
  • pawRepair/Replace Important Items

*Included in Plus and Preferred Plans Only

Pet Warranty Protection
5

Discount Pet Meds & Supplies

Easiest way to save money on your pet's medications, preventatives, and supplies.

  • pawHuge Database of Medications Available
  • pawPick Up at Local Pharmacy
  • pawFree Home Delivery
  • pawDiscounts on Diabetic Testing Supplies

*Included in Plus and Preferred Plans Only

Discount Pet Meds & Supplies

WHY GROUPS LOVE PackWISE Plans

Designed for employers, associations, and brokers who want pet benefits without the barriers.

No group size minimums

Perfect for small teams, associations, or startups

Flat, predictable pricing

Not tied to pet age, breed, or medical history

Simple setup & admin

No integrations, no heavy lift for HR

Pet perks employees love

24/7 televet, Rx savings, lost pet recovery

Stop-loss option

Peace of mind for group budgets

Bring PackWISE to Your Team—We’ll Make It Easy.

Modern pet health membership plans that fits right into your employee benefits lineup.

Supporting pet parents at work shouldn’t be ruff. PackWISE is a smart, streamlined PHRA solution that functions just like your other group perks—flat rates, easy setup, and one unified renewal date. It integrates smoothly with your existing platform, or you can use ours for a turnkey experience—no extra paws or paperwork required.

Bring PackWISE to Your Team—We’ll Make It Easy.

Modern pet health membership plans that fits right into your employee benefits lineup.

Supporting pet parents at work shouldn’t be ruff. PackWISE is a smart, streamlined PHRA solution that functions just like your other group perks—flat rates, easy setup, and one unified renewal date. It integrates smoothly with your existing platform, or you can use ours for a turnkey experience—no extra paws or paperwork required.

Frequently Asked Questions

Find answers to commonly asked questions about PackWISE.

PackWISE Plans, powered by  Ruffeow, offer a flexible Pet Health Reimbursement Arrangement (PHRA) that allows plan sponsors (e.g., employers, associations, or member-based organizations) to provide meaningful pet care support to their members. Each PHRA is designed uniquely for the client’s needs, rather than being a one-size-fits-all product sold in the open market.

  • A PHRA is created specifically for each plan sponsor (e.g., employer or member organization).
  • Members access Ruffeow through their sponsoring entity, not directly as retail customers.
  • Ruffeow reimburses the member (not the veterinary provider) for eligible pet healthcare expenses.
  • Reimbursements are funded through a self-funded cost-sharing pool established by the client.

Ruffeow does not operate as a pet insurance company. Instead, it facilitates defined-benefit cost-sharing arrangements with the following characteristics:

  • Fixed annual caps on reimbursement eliminate open-ended risk.
  • Member claims are reimbursed directly (not paid to providers).
  • Each PHRA plan is administered on behalf of a sponsoring organization.
  • When reinsurance (stop-loss) is used, it backs the client’s pool, not Ruffeow’s obligation to the member.

Frequently Asked Questions

Find answers to commonly asked questions about PackWISE.

PackWISE Plans, powered by  Ruffeow, offer a flexible Pet Health Reimbursement Arrangement (PHRA) that allows plan sponsors (e.g., employers, associations, or member-based organizations) to provide meaningful pet care support to their members. Each PHRA is designed uniquely for the client’s needs, rather than being a one-size-fits-all product sold in the open market.

  • A PHRA is created specifically for each plan sponsor (e.g., employer or member organization).
  • Members access Ruffeow through their sponsoring entity, not directly as retail customers.
  • Ruffeow reimburses the member (not the veterinary provider) for eligible pet healthcare expenses.
  • Reimbursements are funded through a self-funded cost-sharing pool established by the client.

Ruffeow does not operate as a pet insurance company. Instead, it facilitates defined-benefit cost-sharing arrangements with the following characteristics:

  • Fixed annual caps on reimbursement eliminate open-ended risk.
  • Member claims are reimbursed directly (not paid to providers).
  • Each PHRA plan is administered on behalf of a sponsoring organization.
  • When reinsurance (stop-loss) is used, it backs the client’s pool, not Ruffeow’s obligation to the member.

Contact Us

(844) 746-7297

Quick Links

Memberships

Help & Support

© 2018 - 2026 Pin Paws, LLC • All Rights Reserved.

 

 

 

Pre-existing Condition Exclusion

Pre-existing conditions are not covered in Ruffeow powered plans. Any condition that shows symptoms or was diagnosed before coverage begins is considered pre-existing.

Plan Waiting Periods

  • Wellness: 7 Days
  • Accident & Injury: 7 Days
  • Illness: 15 Days
  • Spay / Neuter: 30 Days
  • Dental Cleaning: 30 Days

1Accident & Injury Coverage – Covered at 10% – $500 per incident Accident Coverage is Defined as the Following Event(s): 1. Foreign Body Ingestion/Impaction: A common issue, particularly in puppies who explore the world with their mouths. Examples include ingested items include rocks, toys, and various household objects, which may lead to gastrointestinal blockage or discomfort. 2. Lacerations: Small cuts or injuries that may require stitches or antibiotics. 3.Bite Wounds: Punctures or bruising from bites from other animals, which can also be at risk for infection. 4. Broken Bones: Fractures or breaks, often from falls or accidents.

2Accident & Injury Coverage – Covered at 70% – $500 per incident

3Acute Illness & Emergency Care – Covered at 20% – Limit $250 for acute illness per incident Acute Illness and Emergency Coverage is Defined as the Following Event(s): 1.Gastroenteritis: Inflammation of the stomach and intestines, causing vomiting and diarrhea. 2.Ear Infections: A common ailment in both dogs and cats. 3.Urinary Tract Infections: Especially prevalent in cats. 4.Fever or Sudden Lethargy: Sudden onset of elevated body temperature and/or lethargy.

4Illness & Emergency Care – Covered at 70% -Limit $250 for acute illness per incident. Limit $150 for chronic illness per incident

5Wellness – Covered at 30% Annual Comprehensive Exam

Vaccines: Bordetella (limit 2 per year), Rabies, DHLPP/DHPP, FVRCP, FELV

Screenings: Annual Bloodwork, Deworming, Heartworm testing (limit 1 per year), Fecal Test

Puppies & Kittens: All vaccinations listed above for full vaccination.

Spay & Neutering: Covered at 30% up to $150

Dental Coverage: Covered at 30% up to $150 (limit 1 visit per year)

Health Coverage for Your Furriest Family Members

Fetch Your QuoteFetch Your Quote

Contact Us

(844) 746-7297

© 2018 - 2026 Pin Paws, LLC • All Rights Reserved.

Pre-existing Condition Exclusion

Pre-existing conditions are not covered in Ruffeow powered plans. Any condition that shows symptoms or was diagnosed before coverage begins is considered pre-existing.

Plan Waiting Periods

  • Wellness: 7 Days
  • Accident & Injury: 7 Days
  • Illness: 15 Days
  • Spay / Neuter: 30 Days/li>
  • Dental Cleaning: 30 Days

1Accident & Injury Coverage - Covered at 10% - $500 per incident Accident Coverage is Defined as the Following Event(s): 1. Foreign Body Ingestion/Impaction: A common issue, particularly in puppies who explore the world with their mouths. Examples include ingested items include rocks, toys, and various household objects, which may lead to gastrointestinal blockage or discomfort. 2. Lacerations: Small cuts or injuries that may require stitches or antibiotics. 3.Bite Wounds: Punctures or bruising from bites from other animals, which can also be at risk for infection. 4. Broken Bones: Fractures or breaks, often from falls or accidents.

2Accident & Injury Coverage - Covered at 70% - $500 per incident

3Acute Illness & Emergency Care - Covered at 20% - Limit $250 for acute illness per incident Acute Illness and Emergency Coverage is Defined as the Following Event(s): 1.Gastroenteritis: Inflammation of the stomach and intestines, causing vomiting and diarrhea. 2.Ear Infections: A common ailment in both dogs and cats. 3.Urinary Tract Infections: Especially prevalent in cats. 4.Fever or Sudden Lethargy: Sudden onset of elevated body temperature and/or lethargy.

4Illness & Emergency Care - Covered at 70% -Limit $250 for acute illness per incident. Limit $150 for chronic illness per incident

5Wellness - Covered at 30% Annual Comprehensive Exam

Vaccines: Bordetella (limit 2 per year), Rabies, DHLPP/DHPP, FVRCP, FELV

Screenings: Annual Bloodwork, Deworming, Heartworm testing (limit 1 per year), Fecal Test

Puppies & Kittens: All vaccinations listed above for full vaccination.

Spay & Neutering: Covered at 30% up to $150

Dental Coverage: Covered at 30% up to $150 (limit 1 visit per year)

Our Pin Paws team will be out of office for the Christmas break from December 23rd to December 29th to enjoy some much-needed time with their loved ones, both two- and four-legged. We’ll be back and ready to assist you on December 30th. If you need immediate assistance or have found a lost pet, please call our 24/7 hotline at 844-746-7297. Thank you for your understanding, and we wish you a wonderful holiday season!

Our Pin Paws team will be out of office for the Christmas break from December 23rd to December 29th to enjoy some much-needed time with their loved ones, both two- and four-legged. We’ll be back and ready to assist you on December 30th. If you need immediate assistance or have found a lost pet, please call our 24/7 hotline at 844-746-7297. Thank you for your understanding, and we wish you a wonderful holiday season!

How Does the Pin Paws Family Plan Work?

The Family plan from Pin Paws Pet Care, backed by MetLife Pet, provides coverage for all your furry family members. You’ll enjoy the advantages of a typical MetLife Pet Insurance plan, but with a single policy and a shared deductible for up to three dogs or cats.

The benefits of the Family Plan are as follows:

  • Enroll up to three pets under one policy
  • Customizable plan options
  • Policies can be a mix of cats and dogs
  • Optional Preventive Care coverage

  • One annual limit shared across all pets in the family plan

  • One annual deductible per policy
  • No per-pet coverage limits

Multiple Pet Discount

Get a discount when you group up to three dogs and cats together on the same plan for easy savings.

Shared Deductible

Add up to three dogs and cats onto the same policy, and hit your deductible faster.

Combine Cats & Dogs

No need to manage multiple plans. Group your cats and dogs into a single plan for simplicity and ease.

Flexible Coverage

A shared annual limit lets you allocate more coverage where needed, while protecting your other pets.

How Pin Paws Pet Care Can Help You Save

Our customizable pet insurance plans can reimburse up to 90% of your vet bills.
Here’s an example of how Pin Paws Pet Care can help a pet parent save.

Skin Allergies

What You Can Save 6

. .
You Pay
$250 Total Vet Bill
$2,500
Piggy Bank
Pin Paws Pet Care Covers $2,250

Growth or Tumor

What You Can Save 6

. .
You Pay
$160 Total Vet Bill
$1,600
Piggy Bank
Pin Paws Pet Care Covers $1,440

Heart Disease

What You Can Save 6

. .
You Pay
$250 Total Vet Bill
$2,500
Piggy Bank
Pin Paws Pet Care Covers $2,250

Diabetes

What You Can Save 6

. .
You Pay
$290 Total Vet Bill
$2,900
Piggy Bank
Pin Paws Pet Care Covers $2,610

Broken Bone

What You Can Save 6

. .
You Pay
$240 Total Vet Bill
$2,400
Piggy Bank
Pin Paws Pet Care Covers $2,160

Severe Trauma

What You Can Save 6

. .
You Pay
$1,000 Total Vet Bill
$10,000
Piggy Bank
Pin Paws Pet Care Covers $9,000

Poisoning

What You Can Save 6

. .
You Pay
$300 Total Vet Bill
$3,000
Piggy Bank
Pin Paws Pet Care Covers $2,700

Cruciate Ligament Tear

What You Can Save 6

. .
You Pay
$500 Total Vet Bill
$5,000
Piggy Bank
Pin Paws Pet Care Covers $4,500

Dental Cleaning

What You Can Save 6

. .
You Pay
$50 Total Vet Bill
$500
Piggy Bank
Pin Paws Pet Care Covers $450

Spay or Neuter

What You Can Save 6

. .
You Pay
$60 Total Vet Bill
$600
Piggy Bank
Pin Paws Pet Care Covers $540

Vaccination

What You Can Save 6

. .
You Pay
$6 Total Vet Bill
$60
Piggy Bank
Pin Paws Pet Care Covers $54

Parasite Prevention

What You Can Save 6

. .
You Pay
$21 Total Vet Bill
$210
Piggy Bank
Pin Paws Pet Care Covers $189

Skin Allergies

What You Can Save 6

. .
You Pay
$250 Total Vet Bill
$2,500
Piggy Bank
Pin Paws Pet Care Covers $2,250

Growth or Tumor

What You Can Save 6

. .
You Pay
$160 Total Vet Bill
$1,600
Piggy Bank
Pin Paws Pet Care Covers $1,440

Heart Disease

What You Can Save 6

. .
You Pay
$250 Total Vet Bill
$2,500
Piggy Bank
Pin Paws Pet Care Covers $2,250

Diabetes

What You Can Save 6

. .
You Pay
$290 Total Vet Bill
$2,900
Piggy Bank
Pin Paws Pet Care Covers $2,610

Broken Bone

What You Can Save 6

. .
You Pay
$240 Total Vet Bill
$2,400
Piggy Bank
Pin Paws Pet Care Covers $2,160

Severe Trauma

What You Can Save 6

. .
You Pay
$1,000 Total Vet Bill
$10,000
Piggy Bank
Pin Paws Pet Care Covers $9,000

Poisoning

What You Can Save 6

. .
You Pay
$300 Total Vet Bill
$3,000
Piggy Bank
Pin Paws Pet Care Covers $2,700

Cruciate Ligament Tear

What You Can Save 6

. .
You Pay
$500 Total Vet Bill
$5,000
Piggy Bank
Pin Paws Pet Care Covers $4,500

Dental Cleaning

What You Can Save 6

. .
You Pay
$50 Total Vet Bill
$500
Piggy Bank
Pin Paws Pet Care Covers $450

Spay or Neuter

What You Can Save 6

. .
You Pay
$60 Total Vet Bill
$600
Piggy Bank
Pin Paws Pet Care Covers $540

Vaccination

What You Can Save 6

. .
You Pay
$6 Total Vet Bill
$60
Piggy Bank
Pin Paws Pet Care Covers $54

Parasite Prevention

What You Can Save 6

. .
You Pay
$21 Total Vet Bill
$210
Piggy Bank
Pin Paws Pet Care Covers $189

Cost info sourced from How Much Does a Vet Visit Cost? and Average emergency vet costs what to expect.

What’s Not Covered Under Pin Paws Pet Care?

To help make insurance premiums affordable for all pet parents, there are some exclusions- as with every pet insurance company. The following are not covered under any Pin Paws Pet Care policy:

  • Pre-existing conditions*
  • Microchipping
  • Breeding or conditions related to breeding
  • Obedience training
  • Grooming costs and routine nail trims
  • Non-prescription food
  • Organ transplant

  • Illness or injury that arises out of racing, coursing, commercial guarding, law enforcement, or organized fighting of your pet

  • Health/travel certificates
  • Elective surgeries

  • Cosmetic or aesthetic procedures

*Pet insurance companies typically don’t fully cover pre-existing conditions, which are generally illnesses, injuries, or symptoms that occurred prior to the coverage date and/or any applicable waiting period. However, MetLife Pet may actually cover certain pre-existing conditions when switching providers. These include conditions that were covered by a previous insurance provider for group policyholders.

What’s Not Covered Under Pin Paws Pet Care?

To help make insurance premiums affordable for all pet parents, there are some exclusions- as with every pet insurance company. The following are not covered under any Pin Paws Pet Care policy:

  • Pre-existing conditions*
  • Microchipping
  • Breeding or conditions related to breeding
  • Obedience training
  • Grooming costs and routine nail trims
  • Non-prescription food
  • Organ transplant

  • Illness or injury that arises out of racing, coursing, commercial guarding, law enforcement, or organized fighting of your pet

  • Health/travel certificates
  • Elective surgeries

  • Cosmetic or aesthetic procedures

*Pet insurance companies typically don’t fully cover pre-existing conditions, which are generally illnesses, injuries, or symptoms that occurred prior to the coverage date and/or any applicable waiting period. However, MetLife Pet may actually cover certain pre-existing conditions when switching providers. These include conditions that were covered by a previous insurance provider for group policyholders.

Find a Lost Pet?

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Find a Lost Pet?

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